Unlock The Full Potential of Your Power Assets
For even the most experienced technician or engineer, situations in the field arise that require additional guidance from industry experts. Whether it’s an abnormal test result with concerns regarding re-energization of the apparatus, a breaker failure reported halfway around the world on equipment identical to yours, or the need to benchmark your data against tens of millions of real-world results, a Doble Service Agreement (DSA) gives you the resources, expertise, support and community to act with confidence.
A Doble Service Agreement lets you unlock the full potential of your power assets by providing unmatched expertise; tailored training; and 24/7 support to ensure optimal reliability, efficiency, and confidence in your energy operations.
What Is a DSA?
A Doble Service Agreement (DSA) is a comprehensive partnership that provides your organization with:
- Dedicated expert support with a Doble Engineer on matters related to testing procedures, test data analysis, and apparatus maintenance, 24 hours a day, 7 days a week.
- Five days of annual on-site training* customized to your equipment and needs, including classroom and hands-on field instruction.
- Access to the world’s deepest knowledge library containing over 80 million apparatus test results on 100,000+ types of apparatus, conference proceedings dating back to 1958, and manufacturer service advisories.
- Membership in a power engineering community accessible via online forums, eight technical committees, and world-class events with over 2500+ technical professionals.
What Is a DSEA (Equipment Option)?
A Doble Service Agreement with the Equipment Option (DSEA) includes everything in the standard DSA, plus:
- Continuous equipment warranty**: free replacement of Doble test instruments and accessories should any malfunctions occur while in-service, typically within 24 hours of your call.
- Choose your equipment, accessories, and software
- Doble Test Assistant (DTA) Web access: the premier data storage and analytics platform leveraging 80+ million worldwide test results for comparison.
- Free upgrades on software under agreement with no licensing quantity restrictions, providing protection against obsolescence.
Which DSA Is Right for Your Organization?
Doble offers three levels of Service Agreement. The comparison chart shows what is included in each tier: Equipment, Standard and Basic.
Your Agreement Includes:
Expert Consultation
As part of the Service Agreement, you will be assigned a dedicated Doble Engineer who will provide analysis of test results, training, consultation, and technical support.
And behind every Doble Engineer stands Doble’s broader team of 150+ power equipment specialist engineers with deep knowledge across transformers, cables, GIS, bushings, arresters, substation systems, rotating machinery, and more, so wherever your issue falls, there’s always specialist depth behind the answer.
Continuous Warranty
A Doble Service Agreement with the “Equipment Option” (DSEA) ensures access to the latest test equipment, with free replacements and software upgrades to keep you protected against obsolescence.
Disruptions to your testing schedule caused by equipment concerns are minimized, as Doble provides quick troubleshooting and replacement services (often within one business day) so you can stay on track. With a continuous warranty, Doble ensures worry-free use of your test instruments while safeguarding your time and investment.
Industry Knowledge
With the most comprehensive library for the electric power industry, Doble is a trusted knowledge resource.
With a Doble Service Agreement, you’ll be able to make informed decisions using Doble’s online resource library of apparatus guides, technical presentations from Doble Conferences since 1958, manufacturer’s service advisories, tutorials, online learning, and much more. The most extensive collection of apparatus performance knowledge in the world, Doble’s Knowledgebase provides the opportunity to learn from the expertise and experience of your colleagues.
Product Training
With the highest safety standards in mind, maintain and improve your staff’s skill set with five days of on-site training every year. Doble’s experienced engineers will customize training to your needs, including testing theory and techniques, test results analysis including software overview, choosing the appropriate apparatus diagnostic along with proper and safe usage of test equipment during hands-on field testing.
Doble Conferences & Events
A Doble Service Agreement gives your organization access to an unmatched calendar of industry events, from the International Conference of Doble Clients—the world’s premier power engineering forum—to regional gatherings and specialist technical seminars.
All companies with a Doble Service Agreement are eligible to attend these conferences at no additional cost.
Education & Training
Doble offers various platforms for ongoing learning of new skills and knowledge, including training classes, webinars, regional seminars, and on-demand learning modules. The Doble Client Forums is where utility, testing, and industrial engineers collaborate on maintenance, asset health, and safety issues, enhancing system reliability and reducing risks.
Doble Oil Survey
The Annual Oil Survey is provided to you as part of your Doble Service Agreement to aid you when selecting insulating fluids for use in your electrical assets. It provides a means of evaluating current commercially available mineral oils against specifications and includes discussion on consistency of products compared to previous years. All products are tested in accordance with the most current version of the Transformer Oil Specification (Doble TOPS).
The Doble Difference
With Doble Service Agreement, you can rest assured knowing that support is always available. Our dependable, round-the-clock expertise acts as your ultimate insurance, ensuring reliability and peace of mind for your power apparatus assets.
Secure your Operations Today
Ready to experience the peace of mind that comes with a Doble Service Agreement? Visit our website or contact us at [email protected] or call +1-617-926-4900 to learn more. With a Doble Service Agreement, you’re never alone.
More Information:
Footnotes:
* Only available with DSA Standard and DSEA options.
** Continuous warranty coverage is maintained for the duration of an active Doble Service Agreement. Equipment warranty benefits apply as long as the DSA client maintains a current agreement and Doble continues to offer Service Agreements.
