DOBLE SERVICE AGREEMENT
A CLOSER LOOK AT WHAT A DOBLE SERVICE AGREEMENT DELIVERS
Which DSA Is Right for Your Organization?
Your Organization’s Most Strategic Investment in Power Asset Reliability
For even the most experienced technician or engineer, situations in the field arise that require additional guidance from industry experts. Whether it’s an abnormal test result with concerns regarding re-energization of the apparatus, a breaker failure reported halfway around the world on equipment identical to yours, or the need to benchmark your data against tens of millions of real-world results, a Doble Service Agreement gives you the resources, expertise, support and community to act with confidence.
Three Tiers to Fit Your Needs
Doble offers three levels of Service Agreement. The comparison chart below shows what is included in each tier:
| Benefit | Equipment (DSEA) | Standard (DSA) | Basic |
|---|---|---|---|
| Choose Your Equipment, Accessories & Software | ✓ | — | — |
| Continuous Equipment Warranty* | ✓ | — | — |
| Doble Test Assistant (DTA) Web Software | ✓ | — | — |
| Annual Transformer Oil Survey incl. TOPS | ✓ | ✓ | — |
| Discounts for ALL Doble Paid Events | ✓ | ✓ | — |
| Customized On-Site Training (5 days/year) | ✓ | ✓ | — |
| Customized Virtual Training | ✓ | ✓ | — |
| 24/7 Application & Equipment Support | ✓ | ✓ | ✓ |
| Doble Expert Community Forum | ✓ | ✓ | ✓ |
| Access to Doble Conferences | ✓ | ✓ | ✓ |
| Access to Regional Seminars | ✓ | ✓ | ✓ |
| Doble Resource Center Access | ✓ | ✓ | ✓ |
| Live & On-Demand Training Webinars | ✓ | ✓ | ✓ |
| Participation in Committee Meetings | ✓ | ✓ | ✓ |
*Continuous warranty coverage is maintained for the duration of an active Doble Service Agreement. Equipment warranty benefits apply as long as the DSA client maintains a current agreement and Doble continues to offer Service Agreements.
What Is a DSA?
A Doble Service Agreement (DSA) is a comprehensive partnership that provides your organization with:
- Dedicated expert support with a Doble Engineer on matters related to testing procedures, test data analysis, and apparatus maintenance, 24 hours a day, 7 days a week.
- Five days of annual on-site training** customized to your equipment and needs, including classroom and hands-on field instruction.
- Access to the world’s deepest knowledge library put a century of expertise directly to work, over 80 million apparatus test results on 100,000+ types of apparatus, conference proceedings dating back to 1958, and manufacturer service advisories.
- Membership in a power engineering community accessible via online forums, eight technical committees, and world-class events with over 2500+ technical professionals.
** Only available with DSA Standard and DSEA options.
What Is a DSEA (Equipment Option)?
A Doble Service Agreement with the Equipment Option (DSEA) includes everything in the standard DSA, plus:
- Continuous equipment warranty* : free replacement of Doble test instruments and accessories should any malfunctions occur while in-service, typically within 24 hours of your call.
- Choose your equipment, accessories, and software : select the Doble instruments that fit your testing needs.
- Doble Test Assistant (DTA) Web access : the premier data storage and analytics platform leveraging 80+ million worldwide test results for comparison.
- Free upgrades on software under agreement with no licensing quantity restrictions, providing protection against obsolescence
Real-World Scenarios: When the DSA Pays for Itself
A Doble Service Agreement offers the value most clearly when there’s a problem in the field, when an issue arises, and when pressure is high:
- Early warning on equipment failure: You learn a breaker failed at a utility on the other side of the world. You have the same circuit breaker. This industry knowledge gives you critical lead time to diagnose whether your breaker has the same potential failure mechanism, before crisis hits you.
- Peer intelligence on problem assets: You’re having problems with a specific instrument transformer. You gain powerful insights learning that five other utilities are having the same problem with the same asset, information only available through the Doble community.
- Expert guidance when it matters most: You’re in a substation testing a transformer. Results look unusual, but there is a need to re-energize. Talk with a Doble expert in real-time to determine your options: re-energize with confidence or plan for corrective maintenance. The tester is still in the field when you get this guidance.
- Data-driven validation: You have elevated test results on apparatus but your analysis is being questioned. Compare your results with a population of hundreds of identical apparatus from Doble’s 80+ million test result database and graphically demonstrate that your results are substantially outside the norm.
- 2,500+ engineer network: Your boss assigns you to solve a reliability problem affecting substation equipment. Network with over 2,500 other utility engineers via the Doble Client Forums to receive support, recommendations, and proven solutions from colleagues who’ve faced the same challenge.
- Knowledge on demand: Your team is dealing with an asset type outside your normal experience. Instead of starting from scratch, you search the Doble Resource Center and find nearly 70 years of conference papers, best practice guides, educational webinars, and more that get you to the right answer fast.
- Shape the industry conversation: Set your own strategic agenda to increase reliability, decrease cost, extend apparatus life, and enhance personnel safety through active participation in Doble Client Committee meetings, the only forum of its kind free from manufacturer influence.
Expert Consultation
Expertise On Demand from Your Dedicated Doble Engineer
A Doble Service Agreement ensures you have unlimited access to Doble’s highly professional and knowledgeable Engineers, many of whom have worked in the power industry and understand your issues first hand. They will provide certainty and reliability, enabling correct interpretation and best decisions for your company’s assets.
Think of the Doble Engineers as an extension of your team for a fraction of the cost, an expert who understands your specific equipment, testing history, and operational challenges. And behind every Doble Engineer stands Doble’s broader team of 150+ power equipment specialist engineers with deep knowledge across transformers, cables, GIS, bushings, arresters, substation systems, rotating machinery, and more, so wherever your issue falls, there’s always specialist depth behind the answer. As part of the Service Agreement, you will be assigned a dedicated Doble Engineer who will provide analysis of test results, training, consultation, and technical support.
Application Support That Delivers Answers
Doble’s application support gives you real answers and actionable recommendations you can trust to guide decisions about your asset health. Doble’s Engineers will review and decipher your apparatus test results so that they are clear and easy to understand. They supply you with reports on the condition and health of your apparatus based on standardized test procedures.
Our engineers are here to help you manage your apparatus for a long and healthy life. Independent of vendors or commercial interests, Doble Engineers provide each client a highly individual experience that draws upon a wealth of resources. In case of an emergency, a Doble Engineer is on-call 24 hours a day, 7 days a week.
“Great service like this is a reason why SnoPUD has remained a Doble customer for many years!”
— Steven L Larson, P.E., Manager, Substation Engineering
Questions Your Doble Engineer Can Answer
- What is the condition of my equipment?
- When should I retest?
- What tests and inspections should I perform?
- What maintenance should I perform and when?
- Have other utilities had this same experience?
- Should I remove this breaker/bushing/transformer/cable from service or leave in service?
- How do my results compare with similar apparatus in the Doble database?
- What corrective actions do you recommend based on my test data?
Contact Your Doble Engineer
If you do not know who your Doble Engineer is, please contact:
- Email: [email protected]
- Phone: +1-617-926-4900
Continuous Warranty
Expedited Equipment Replacements for Your Doble Test Instruments
A Doble Service Agreement with the “Equipment Option” (DSEA) ensures access to the latest test equipment, with free replacements and software upgrades to keep you protected against obsolescence.
Disruptions to your test schedule as a result of test instrument errors can result in the loss of time and money. With your Doble Service Agreement, we will replace and upgrade your test instrument should any malfunctions occur while in-service. You don’t need to worry about repairs, calibration, or maintenance. Just place a call to Doble for troubleshooting assistance or the replacement of your equipment. Replacements can often ship by the next business day after your request.
What’s Included with the Equipment Option (DSEA)
- Choose your equipment, accessories, and software to fit your testing needs*
- Continuous equipment warranty** with free replacements (Including expired calibration intervals)
- Free software upgrades with no licensing restrictions
- Access to Doble Test Assistant (DTA) Web (or applicable software), the premier data storage and analytics platform
- Replacement of both test equipment and accessories at no charge (excluding shipping)
- Access to the most up-to-date Doble equipment under this program
- Quick troubleshooting and replacement services, often ships by the next business day
“You guys are dependable, not just your equipment but your people. I can pick up the phone and get my questions answered in a timely fashion, that’s worth something.”
— Paul Reily, President, Ferguson Electric
*Contact Doble for our complete list of available equipment options.
**Continuous warranty coverage is maintained for the duration of an active Doble Service Agreement. Equipment warranty benefits apply as long as the DSA client maintains a current agreement and Doble continues to offer Service Agreements.
Industry Knowledge
Comprehensive Industry Information at Your Fingertips
With the most comprehensive library for the electric power industry, Doble is a trusted knowledge resource. Since Doble does not manufacture or market utility assets such as transformers, circuit breakers, insulators, and bushings, we have always been in a position to act as an honest broker of information related to the performance of these system components.
With a Doble Service Agreement, you’ll be able to make informed decisions using Doble’s online resource library of apparatus guides, 10,000 plus technical papers from Doble Conferences since 1958, manufacturer’s service advisories, tutorials, online learning, and much more. The most extensive collection of apparatus performance knowledge in the world, Doble’s Knowledgebase provides the opportunity to learn from the expertise and experience of your colleagues.
Doble Knowledgebase Resources
- 60+ years of Doble Conference Proceedings archived and searchable
- Maintenance and Testing best practices
- Doble Client Forums — peer-to-peer Q&A and knowledge exchange
- Testing Procedures for all major apparatus types
- Manufacturer Service Advisories — stay informed on critical equipment alerts
- Apparatus Repairs, Retrofits, and Rewinds documentation
- Apparatus Troubles and Failures: learn from industry-wide incident data
- Apparatus End-of-Life Reports
- Transformer Insulating Oils reference materials
- Circuit Breaker Lubrication Guide
- Dissolved Gas Analysis Guide for LTC’s
By the Numbers
- 80+ million apparatus test results in the Doble database
- 100,000+ types of apparatus catalogued
- 60+ years of Doble Conference proceedings archived with 10,000+ technical papers
- 80+ years of cumulative technical information available
Product Training
Five Days of Annual On-Site Training: Classroom and/or Field Instruction
With the highest safety standards in mind, maintain and improve your staff’s skill set with five days of on-site training every year. Doble’s experienced engineers will customize training to your needs, including testing theory and techniques, test results analysis including software overview, choosing the appropriate apparatus diagnostic along with proper and safe usage of test equipment during hands-on field testing.
Annual Training Includes
- One week per contract year, fully customized to your Doble test instruments under agreement
- Classroom training on theory and significance of diagnostic testing
- Hands-on field testing with your actual equipment in your environment
- Testing procedures for transformers, circuit breakers, bushings, cables, and more
- Analysis of test results with software overview and best practices
Potential Training Topics
- Capacitance/Power Factor (Dissipation Factor) Training
- Leakage Reactance (Short Circuit Impedance) Measurements
- Sweep Frequency Response Analysis (SFRA)
- Partial Discharge testing and analysis
- Protection and relay testing fundamentals
Additional Training Options
- On-site transformer factory test training, impartial perspective and report analysis (additional fee)
- Customized virtual training, available for all agreement tiers
- Webinars and on-demand learning modules, accessible year-round through the Doble Resource Center
“I received exactly the training I expected, I am very pleased.”
— Entergy Pilgrim
Doble Conferences & Events
World-Class Industry Events, Included in Your Agreement
A Doble Service Agreement gives your organization access to an unmatched calendar of industry events, from the world’s premier power engineering conference to regional gatherings and specialist technical seminars.
Events Included at No Additional Cost
All companies with a Doble Service Agreement are eligible to attend the following events at no additional cost.
International Conference of Doble Clients
The Leading Forum in the World for the Power Industry
For Doble clients, by Doble clients , exchanging ideas and information among peers
Hosted in Boston, MA annually since 1933, this is one of the longest-running events in the electric power industry, bringing together more than 1,200 participants from 35+ countries each year. The agenda is designed exclusively by and for electric utility, testing, and industrial company attendees, with eight Technical Committees each driving the technical agenda in their area of expertise. Doble may be considered the de-facto industry association, hosting this premier event created by Doble clients, for Doble clients.
Conference Highlights
-
- Five-day event with technical paper presentations and peer-reviewed research
- Tutorials and training tracks for all experience levels
- Eight Technical Committee meetings driving the industry conversation
- User groups for specific Doble products and testing disciplines
- Vendor expo showcasing the latest in power industry technology
Learn more about the conference
Regional Conferences
The Same Peer-Driven Format, Closer to Home
For DSA clients, wherever you are
DSA clients can also attend Doble’s regional conferences at no additional cost, including EuroDoble, LATAM Doble, IndiaDoble, and APTUG, bringing the same peer-driven format to power industry professionals around the world.
Discounted Paid Events
DSA clients also receive discounts on a broad selection of Doble’s paid technical seminars and specialty events held throughout the year, giving your team access to even more focused, expert-led learning at a reduced cost.
Education & Training
Additional Learning Opportunities Across Multiple Platforms
Beyond the annual conference, Doble provides multiple platforms for ongoing learning and peer connection throughout the year, so you’re never more than a click or a phone call away from the industry’s best thinking.
Doble Client Forums
The Doble Client Forums are a DSA-exclusive online community where utility, testing, and industrial engineers collaborate on maintenance, asset health, and safety issues. Post a question from the field, share test findings, or follow ongoing technical discussions, with the same depth of expertise you’d find in a Client Committee meeting, available from your desk any time. DSA clients also have access to live and on-demand webinars, regional seminars, and the Doble Resource Center’s growing library of on-demand modules, trouble reports, and best-practice guides.
Doble Client Committees
Doble provides a unique forum for industry peers to share and solve their most pressing maintenance, apparatus, and safety issues to improve system reliability and minimize risk. The Client Committee Meetings are exclusively for utility, testing and industrial end users with a Doble Service Agreement.
The meetings facilitate an open dialogue between you and your peers about safety, asset health, and maintenance issues, focused on problem-solving and collaboration through training and peer-to-peer knowledge sharing. Participants share issues and best practices, learn from the experiences of others, and collaborate to solve problems, all without the presence of manufacturers or insurers.
There are eight Client Committees, each with a unique focus, meeting twice a year: once in September/October in a different North American location, and once at the International Conference in Boston.
The Eight Client Committees
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- Arresters, Capacitors, Cables and Accessories (ACCA)
- Asset and Maintenance Management (AMM)
- Bushings, Insulators and Instrument Transformers (BIIT)
- Circuit Breakers (CB)
- Insulating Materials (IM)
- Protection, Automation, Controls and Communications (PACC)
- Generators, Motors, and Energy Supply Systems (GMESS)
- Transformers (T)
Who Can Join & Attend?
Any Doble DSA client from a utility, industrial, or testing company can join as many committees as they wish, and all DSA clients are invited to attend any of the eight committee meetings without officially joining. Joining a committee does not obligate you to a significant contribution of time, it simply implies you plan to actively participate in discussions.
To promote the free exchange of information, apparatus manufacturers, manufacturers’ service divisions, suppliers, re-sellers, refiners, insurers, and underwriters are excluded from membership and attendance.
Interested in joining? Email [email protected] to be connected with the appropriate committee secretary.
Doble Oil Survey
Advanced Trending/Monitoring of Oil Properties
Want to know how your transformer oil benchmarks against others in the market and that year-on-year the quality is consistent? The Annual Oil Survey is included as part of your Doble Service Agreement and has been running for over 60 years, making it one of the longest-standing programs in the electric power industry. It provides guidance when you are selecting insulating fluids for use in your electrical assets by evaluating current commercially available mineral oils against recognized standards and also against some specific non-standard tests. The survey reviews the consistency of mineral oil products compared to previous years.
All products are tested in accordance with the most current version of the Transformer Oil Purchase Specification (Doble TOPS)—a standard Doble originally created in 1961, establishing the foundation for transformer oil quality evaluation worldwide.
Doble Laboratories — Industry-Leading Oil Analysis
Doble’s labs are accredited to both ISO/IEC 17025 (testing and calibration) and ISO/IEC 17034 (reference material production), a distinction held by very few laboratories in this field. With more than 200 tests available, the Doble Laboratories are one of the most comprehensive insulating materials testing facilities in the industry. Your test results include an analysis of the data and recommendations for remedial action if warranted. All tests meet ASTM, IEEE and IEC standards.
Additional Doble Resources
Integrated Tools to Support Your Testing and Data Management Needs
Doble Database
The Doble Database is the premier data storage and analytics platform for users of Doble test equipment and Doble oil laboratory test results. At its core is DTAWeb, a cloud-based interface that puts your entire test history at your fingertips: upload results from the field, organize data by asset or substation, generate condition reports automatically, and access everything securely from any browser. No manual file transfers, no data silos.
What makes DTAWeb uniquely powerful is the population data behind it: over 80 million Doble test results spanning decades of real-world apparatus performance. When a result looks unusual, you can benchmark it against hundreds of identical assets in seconds, giving you the data-driven confidence to make the right call on re-energization, maintenance scheduling, or end-of-life decisions.
Your data is held securely and kept entirely separate from other organizations in the database. Only your team can view your individual asset records and test history. At the same time, you benefit from the full population of results across the Doble community, so you gain the benchmarking power of 80 million real-world results while your own data stays completely private.
Test Data Management
Standardizing testing and data management processes across a division or company can be a complex and time-consuming project. Doble has developed data-focused solutions to help eliminate manual and redundant work processes, allowing you to standardize the collection and organization of your asset test data.
These data governance supervisory services ensure data integrity and support the successful roll-outs of field force automation and enterprise asset management initiatives.